Operations Automation

Client Onboarding Flow

The moment a client signs the contract, everything kicks off automatically — welcome email, project created, Slack channel set up, and a kickoff booking link in their inbox within minutes.

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How It Works — Step by Step

Contract signed to client fully onboarded — in under 5 minutes, zero manual work.

01

Contract Signed

PandaDoc · DocuSign · HelloSign

The client e-signs the contract. The moment the document is completed, the entire onboarding sequence kicks off — no delays, no waiting for someone to notice.

02

Welcome Email Sent

Gmail · Mailchimp · HubSpot

A branded welcome email is sent to the client immediately, confirming their contract, introducing the team, explaining next steps, and setting expectations — personalised with their name and project details.

03

Project Created in PM Tool

Monday.com · Asana · ClickUp · Notion

A new project board is created from your template, pre-populated with client name, contract value, start date, and all standard onboarding tasks assigned to the right team members.

04

Slack Channel Created & Team Added

Slack

A dedicated Slack channel is created for the client project and all relevant team members are auto-invited. A pinned welcome message with project context, links, and key dates is posted automatically.

05

Kickoff Booking Link Sent

Calendly · Cal.com

A follow-up email is sent to the client with a personalised booking link to schedule their kickoff call — routed to the correct team member's calendar based on the project type and assigned lead.

06

Invoice Scheduled

Xero · QuickBooks · Stripe

Based on the contract value and payment schedule, an invoice is created and scheduled in your accounting tool — sent to the client automatically on the correct date with no manual intervention.

What This Automation Replaces

Without Automation

  • 3 hours of manual work per new client onboarded
  • Welcome email written fresh every time — often delayed
  • Project board created manually — tasks missed or wrong
  • Someone has to remember to create the Slack channel
  • Invoice forgotten or raised late

With This Automation

  • Full onboarding complete in under 5 minutes, automatically
  • Consistent, branded client experience every single time
  • Project board ready with all tasks before team even knows
  • Client books kickoff call themselves — no chasing needed
  • Invoice raised on the correct date without anyone touching it

Onboard every client in 5 minutes — automatically.

Built to connect your contract tool, PM platform, Slack, and calendar from day one.

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